For business campus operators
Work orders • Ülemiste City
812 open
HVAC noise — Building D, 3rd floor
Urgent
Lighting fault — parking level 2
Assigned
Routed to Grandhaus • entrance repair
In progress
Elevator inspection — Building A
Resolved
Featured customer
Ülemiste City / Mainor Ülemiste
Monthly ticket volume grew from 150–200 in the early days to 800 today. The team originally estimated growth to around 400 — actual demand doubled that.
Before Hausing
As the campus grew, maintenance ran on emails, phone calls and notebooks — with no dedicated owner to drive adoption. The property team started at 3 people in 2019, shrank to 2 during the busiest growth phase, and has since grown to 5 as of today — still small relative to nearly 400 tenant companies.
The property management inbox went into chaos — unread emails, duplicated tasks.
No dedicated product owner to drive adoption with partners and tenants.
Tasks split across email, phone calls and paper notebooks, with nothing centralized.
How it flows through Hausing
Every ticket — from a tenant, a partner, or the property team itself — moves through the same four stages.
1
Request submitted
A tenant or partner logs an issue directly in Hausing, with a phone number attached.
2
Coordinator triages
Urgency and category are set, and the right service partner is selected.
3
Routed to a partner
Partners like Grandhaus receive the work order directly through Hausing and add comments as work completes.
4
Manager reviews trends
Statistics on volume and recurring issues guide where to focus next.
Why Hausing
Ülemiste City • using Hausing since 2019
800
work tickets per month
up from 150–200/month, as of 2025
5
people on the property team
handling nearly 400 tenant companies
2019
using Hausing since
fully adopted campus-wide since 2025
Trusted by property teams across the Baltics
Integrations
Hausing works with the software you already use
Accounting, access control, BIM and ERP systems — connect Hausing to your stack.
FAQ
How long does rollout take across a large campus?
Mainor Ülemiste’s adoption took time because of scale, across both partners and tenants — but the property inbox is now fully replaced by Hausing.
Can our maintenance contractors use Hausing directly?
Yes. Mainor Ülemiste routes all work orders to its maintenance partner, Grandhaus, through Hausing.
What reporting does Hausing provide?
Statistics and analytics on ticket volume and recurring issues, used to spot bottlenecks before they repeat.
Is there a free trial?
Yes — try Hausing for free, or book a workflow demo sized to your campus.
See how the biggest business campus in the Baltics runs on Hausing.