Implementing anything new in your life can be a scary step because of the unknow circumstances you may have to tackle. But implementing new software can transform your day-to-day work in very positive ways. However, the journey of adaption can be filled with challenges and questions. Users may feel anxious about learning something new and worry that it could add to their workload. But if you identify your company’s concerns and find ways to address them, the implementation process doesn’t have to be overwhelming or intimidating.
At Hausing, we've seen many clients who initially had reservations, but after completing the implementation, they acknowledged it wasn’t as difficult as they had imagined. Remember, taking the step to digitize your company’s operations is a significant and commendable effort. You’re not alone—our team will be there every step of the way to provide guidance.
People often have their own systems in place for years, and if those systems work, they may ask, "Why do we need to change anything?" The introduction of a new software can disrupt existing workflows, leading to resistance. Often, people are afraid to admit that they’re anxious about struggling with unfamiliar systems.
Property management companies frequently switch from Excel, a familiar tool for most, to more specialized software.
To address this challenge, you can take several proactive steps:
Are we going to get enough training from the software’s side and is their approach suitable for all my employees? This fear may arise if you have had previous bad experiences, or you are not sure what the company offers as part of the implementation package. Insufficient training can lead to resentment and learning the new software may take much more time, than planned.
To address this challenge, make sure what the implementation package contains:
You may not need everything listed, but it’s crucial to find what works best for your team. Some employees prefer to learn independently, while others may need multiple training sessions to fully grasp the new system.
At Hausing, we have a bit different implementation process for every new customer. For instance, companies using lease management and utilities calculation need a lot more training that clients that only use maintenance management. The difference lays in setup, in one case it’s much quicker. We always hear our customers opinions and try to match our schedule with theirs.
We often offer help with data entry and import, to make the implementation faster.
“The system is user-friendly an easy to implement,” said our user, construction manager Mairo.
One of the most pressing concerns when implementing new software is the risk of data security breaches, loss, or mishandling. If you handle sensitive data, you're responsible for keeping it secure. For example, property management software stores tenant contact information and company financial details, both of which must remain confidential.
To address this concern:
Admin users can add and deactivate users, change their permissions and have an overview of all the people connected to their Hausing account.
At first, there is the initial excitement, and everyone wants to get started quickly, but this can fade over time and processes may start to drag out. Long adaption time can increase workload, strain your employees and take the focus away from main responsibilities.
Property management involves large amounts of data, including:
We are all busy and to get this data from one system to another, it’s understandable, that the fears may rise, that it takes a lot of your valuable time.
To conquer this fear, it’s good to have one person responsible for integration who is a strong project leader who can communicate with different parties and follow the plan through until the end.
Ask the software provider about data import options. You may already have the necessary files and formats in your current system.
Even after the implementation process is complete and the system is up and running, you may still have some worries. What if the system doesn’t deliver the expected improvements? What if things don’t go smoothly? Will the new software integrate seamlessly with existing workflows?
These concerns are valid. Transitioning to a new platform can lead to initial hurdles such as bugs, errors and a learning curve. The key question is whether the software provider can resolve issues promptly or if you’ll be left to figure things out on your own.
To address this fear, you need to have clear understanding of the software’s customer support principles:
If you’ve agreed on new features for your company, set clear timelines for their delivery. Reading online reviews can also provide insight into how other users rate the provider’s post-implementation support.
At Hausing, our customer support doesn’t end after implementation. We offer free support via email or phone and strive to resolve issues as quickly as possible to minimize disruptions to your daily workflow.
Choose your property management software partner wisely. Try to understand their experience, processes and see if they meet yours. Do your research about the implementation and support afterwards. Communication is key with your employees, in explaining the need for a new property management tool and with the software provider, to make the transition smooth experience for everyone.
To ask about our implementation process, contact us info@hausing.ee or book a call via calendar.