Introduction

Liven has been operating as a residential real estate developer since 2014, during which time it has delivered over 500 homes. Today, nearly 1,500 homes are in preparation at various stages of development. Liven focuses primarily on creating exciting homes and a true sense of home.

Using Hausing since: 2025
Hausing modules in use: Inspections & warranty work management
Previously used: Email, Excel, paper & pen

For this customer experience story, we interviewed Taavi Konga, Head of Construction at Liven. His area of responsibility is broad, covering everything from construction preparation to after-sales service. When Taavi joined Liven, he set an ambitious goal: apartment inspections must be conducted fully digitally. Today, that goal has been achieved.

“I believe that all parties want to do less manual work.”

When there are too many links in the chain

According to Taavi, work becomes slow when there are too many links in the chain—in simple terms, when completing one task requires too many people, too much time, and unnecessary process steps. When selling apartments, several inspections and reports must be completed, both at handover and at the end of the warranty period.

Before Hausing, inspections were carried out on-site using paper and pen, which were later scanned into a computer.

In conversation with Taavi, several disadvantages of using paper, pen, or Excel for apartment inspections became clear:

• Handwritten notes can later be difficult to understand.

• Documents must be scanned and sent to the client, creating additional work.

• Photos cannot be added directly to paper or Excel during the process.

• Clients have time to reconsider and add items later, leaving the process feeling incomplete.

• All tasks identified during the inspection must be sent separately by email to the relevant parties for execution.

How they chose Hausing

In addition to Hausing, a couple of other software solutions were considered. There was even discussion of developing their own software, which would have been a lengthy and costly process. Ultimately, Hausing was chosen because it already had an inspection module and came recommended by other Hausing clients.

We also asked what made them cautious about adopting new software. According to Taavi, the main concern is not knowing how the software will actually function in practice. With any new system implementation, there are always supporters and skeptics. It is therefore essential to communicate clearly to colleagues how and why the changes are taking place.

During the implementation process, it is crucial to have a company “guide” — a project leader responsible for driving the process. This person must ensure the system works properly and that everything functions well from the client’s perspective.

Digitalizing processes

Liven uses Hausing’s inspection module daily to conduct inspections, re-inspections, and property handover reports — all fully digitally.

How does the digital inspection process work?

• During the inspection, predefined questions are answered step by step.

• Additional information, files, and photos can be added to each question.

• Each issue can be turned into a task and assigned to the appropriate contractor.

• A formal report can be generated from the inspection.

• The report can be signed by all parties either with a finger (on-screen) or digitally.

• All inspections are stored centrally in one place.

“The client must also have a positive impression of the entire process. Service design is extremely important,” Taavi emphasized.

In today’s AI era, all the tools already exist. You can always go back to Excel — but if something can be done faster and smarter, it should be. Filling in Excel may take an hour, while in software the same task can be completed in 10 minutes.

“I try to avoid opening yet another Excel file and encourage others to review their processes — how can we do things faster and better?”

Everyone benefits from digitalization

For both inspections and warranty work, it is important that tasks can be assigned efficiently. With Hausing, tasks can be directed to both internal and external contractors.

Service providers receive tasks directly by email and get a link to access Hausing’s simplified view. There, they can see all assigned tasks, start and complete them, add comments, ask additional questions, and upload photos or files.

“When all communication moves to one platform, many follow-up calls — like checking whether the work has already started — become unnecessary,” Taavi explained.

Without software, a service provider would inform the developer that the work is done, and the developer would then inform the client. With the software, the contractor marks the task as completed, and the information becomes instantly available to both the developer and the client. The main goal is to save time for all parties involved.

“We all want to avoid looking at endless colourful Excel spreadsheets in the future,” Taavi joked.

Liven’s future plans

Liven’s goal is to create outstanding homes. Digitalization does not stop at inspections — the next objective is to simplify the home design process as well.

Liven wants clients to be able to explore their future home online, choose interior finishes, and immediately see the cost of their selected solutions — without necessarily visiting the showroom. Of course, visiting the showroom will remain an option, but if the process can be made simpler, why not do so?

Summary

Before Hausing, inspections were conducted using paper, Excel, and email, creating unnecessary steps and consuming extra time. With Hausing, all necessary activities can be carried out digitally.

Using the platform benefits developers, service providers, and clients alike, as the entire process becomes significantly more efficient.

Liven aims to continue its digitalization journey to provide clients with an even smoother experience — from inspections to home design and interior finishing selections.

If you want to reduce manual work, avoid dozens of colorful Excel spreadsheets, and rethink your service design, try Hausing and take your inspection and warranty processes to the next level.

Book a demo here and we’ll show you more.