For shopping centres
Centre queue • today
18 open
Unit 14 — storefront lighting
Tenant unit
Food court — HVAC service
Common area
Unit 22 — door lock repaired
Resolved
Before Hausing
In most shopping centres, a tenant’s maintenance issue can reach the property team five different ways, and none of them leave a record anyone else can see.
Tenants call, email or stop by the office, with no single record of who reported what.
No portfolio-wide view of which units or systems generate recurring issues.
Coordinating contractors across tenant units and shared common areas means juggling separate contact lists.
One queue, two sources
Whether an issue starts in a leased unit or a shared corridor, it lands in the same operating queue, tagged by source and routed to the right contractor.
Tenant units
Reported by the tenant directly through Hausing — a lighting fault, a lock, a leak.
One operating queue
Every issue, tagged by source and unit, routed to the right contractor and tracked to close.
Common areas
Logged by the property team — HVAC, parking, food court, entrances.
Why Hausing
Trusted by property teams across the Baltics
Integrations
Hausing works with the software you already use
Accounting, access control, BIM and ERP systems — connect Hausing to your stack.
From our blog
Insights & resources
FAQ
Do tenants need to install anything?
No — tenants report through a web account, no app install required.
Can common-area work and tenant tickets be told apart?
Yes — every ticket is tagged by source, so tenant-unit issues and shared common-area maintenance stay distinguishable inside one queue.
How do new tenants get onboarded?
Each tenant gets their own account when they move in, so reporting starts from day one.
Is there a free trial?
Yes — try Hausing for free, or see the shopping-centre workflow walked through live.
See how shopping centres use Hausing for tenant experience and maintenance.