For business campus tenant teams
Tenant portal • your requests
3 open
Broken blind, meeting room 4B
In progress
Door access card reissued
Resolved
AC temperature, 6th floor
Assigned
Featured customer
Ülemiste City / Mainor Ülemiste
~400 tenant companies • 600 active tenant accounts in Hausing
Ülemiste City is home to nearly 400 tenant companies. Today, around 600 individual accounts are active in Hausing, since larger companies often register more than one contact.
Before Hausing
People would stop property team members in the hallway to share concerns — issues that could easily slip their minds during a busy day. The property inbox was in chaos, with some emails going unread and certain tasks done twice.
Issues raised in passing, with nothing written down.
Phone calls left no record of who reported what, or when.
The shared inbox missed things — some tasks handled twice, others not at all.
The tenant journey
Every request moves through the same four stages, so the tenant and the property team always see the same picture.
1
Tenant submits a request
Through their own Hausing account, with a phone number attached for quick follow-up.
2
Property team routes it
A coordinator assigns urgency, category and the right service partner.
3
Progress updates
The tenant sees real comments on the work, not just a status label.
4
Closed & on record
Both tenant and property team see the same closed ticket, with full history attached.
Why Hausing
Ülemiste City • using Hausing since 2019
Martin Mäekivi, Head of the property management team, Mainor Ülemiste
~400
tenant companies at Ülemiste City
nearly 400 companies on campus
600
active tenant accounts in Hausing
as of the 2025 case study
2019
using Hausing since
fully adopted campus-wide since 2025
Trusted by property teams across the Baltics
Integrations
Hausing works with the software you already use
Accounting, access control, BIM and ERP systems — connect Hausing to your stack.
From our blog
Insights & resources
FAQ
How do tenants get access?
Each tenant company is given its own Hausing account, so people submit tasks directly instead of going through the property office.
Can more than one person per company have an account?
Yes — that’s why Ülemiste City shows nearly 400 tenant companies but 600 active accounts; larger tenants register more than one contact.
Do tenants see progress on their requests?
Yes. Service partners add comments on completed work, so tenants see real descriptions of progress rather than a status change alone.
Is there a free trial?
Yes — try Hausing for free, or see the tenant portal walked through live.
See how business campuses use Hausing for tenant management at scale.