WORK ORDER MANAGEMENT FOR OFFICE BUILDINGS
Office tenants judge a building by how fast it responds: a cold meeting room, a broken access card, a lift out of service. Hausing tracks every request against the lease SLA, routes the cost correctly and shows tenants the progress themselves.
96 %
tenant requests closed within lease SLA
-30 %
repeat comfort complaints per floor
1 view
of every tenant’s open requests and costs
5 people
running a growing campus portfolio
WHY IT’S DIFFERENT
Office leases come with service levels, shared services and tenants who compare buildings. Maintenance is part of what they pay for.
01
SLAs written into the lease
Each tenant has agreed response times. Hausing sets the deadline on every order from the lease, not from memory.
02
Comfort is the top complaint
Too hot, too cold, stuffy rooms. Repeat comfort requests are grouped per zone so the root cause gets fixed once.
03
Fit-outs never stop
Tenants move in, expand and leave. Fit-out and handover works run as orders with their own budget and sign-off.
04
Owners want the numbers
Spend per building, per tenant and per category is ready for the owner without assembling spreadsheets.
A DAY IN THE QUEUE
Five real events, five different routes through the same queue.
07:30
Morning round, buildings 1-3
The technician checks entrances, lifts and meeting floors before tenants arrive. Two issues logged from the app.
Orders raised with photos and assigned before 08:00.
10:10
Lift 2 out of service, building 3
The lift alarm opens the order with the fault code. Tenants on floors 4-8 see a notice in their portal.
Lift contract triggers a 2-hour SLA; the owner is informed automatically.
12:40
Meeting room too warm, floor 5
The fourth comfort complaint from this zone this week. Triage links it to the previous three.
One order for the ventilation zone instead of four separate visits.
15:20
Air handling unit 4 vibration rising
Sensor readings trend upward for ten days. The fault is flagged before it stops cooling three floors.
Predictive flag schedules an inspection and adds a note to next year’s capex plan.
19:00
Fit-out works: new tenant, floor 7
Contractors start partition and cabling works after hours, with access granted to named workers only.
The fit-out budget, permits and handover checklist sit on one order.
“Our property management team is still relatively small, with just five people, but the number of buildings has increased significantly.”
Martin Mäekivi, Head of Property Management, Mainor Ülemiste
OTHER SECTORS
We’ll show the SLA tracking, the recharges and the tenant view against your own data.
Book a demo
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