WORK ORDER MANAGEMENT FOR SHOPPING CENTRES
Escalators, food-court leaks, chiller alarms and 120 retail units all raising requests at once - through trading hours, with the service charge watching. Hausing runs it as one queue with permits, recharge codes and evidence attached.
4 min
from escalator alarm to dispatched engineer
98 %
works completed outside trading hours
-22 %
service charge disputes at year end
1 pack
evidence file per statutory inspection
WHY IT’S DIFFERENT
Generic maintenance software treats a centre as one big building. It isn’t - it’s a landlord, a hundred tenants and a public space sharing the same plant room.
01
Trading hours are sacred
Work is scheduled around footfall, not the diary. Anything disruptive needs a night slot, a permit and a completed-by-open check.
02
Shared plant, split cost
One chiller serves forty units. Every order needs a recharge code before the money moves, not after the year-end argument.
03
Public liability
A wet floor or a stopped escalator is a safety event with a clock on it. Response has to be evidenced, not remembered.
04
Tenants are customers
A retailer raising a request is paying rent. They get status on their own request without a phone call to the centre office.
A DAY IN THE QUEUE
Five real events, five different routes through the same queue.
07:10
Pre-opening checks, mall level 1
Caretaker walks the round on mobile: two lights out, one soap dispenser, floor damage by the north entrance.
Three orders raised offline, batched to the FM contractor for one visit.
11:24
Escalator 3 stops mid-flight
BMS alarm opens the order and attaches the fault code before security has finished cordoning it off.
Lift & escalator contract triggers a 2-hour SLA; safety event log started automatically.
13:47
Water on the food-court floor, unit 118
Tenant photo arrives. Triage separates the tenant’s own equipment from the landlord’s drainage before anyone is dispatched.
Split into two orders: tenant recharge for the fryer, common-area cost for the gully.
16:02
Chiller 2 running hot, roof plant
Third alarm in eleven days. The asset is flagged before the failure lands in August trading.
Predictive flag raises a PM review and a capex note for the owner’s asset plan.
21:30
Night works: mall lighting replacement
Permit to work issued with RAMS attached, access granted to two named engineers, completion required before 09:00 open.
Security sees the permit on their shift screen; sign-out closes the order.
OTHER SECTORS
We’ll show the recharge split, the permits and the statutory pack against your own data.
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