MAINTENANCE MANAGEMENT FOR RESIDENTIAL BUILDINGS
Residents report leaks, broken lifts and cold radiators at all hours, and each one expects an answer. Hausing turns every message into a tracked job, separates the owner’s cost from the building’s, and keeps residents updated without a call to the office.
2 h
median first response to a resident request
-40 %
calls to the property manager’s phone
100 %
warranty defects tracked to sign-off
1 notice
sent to every affected flat before planned works
WHY IT’S DIFFERENT
A block is a hundred households sharing a roof, a heating system and a budget. Every job affects someone’s home, and every euro comes from the residents.
01
Every request is personal
A leak is someone’s kitchen ceiling. Residents get a reference number, status updates and a named contact from the first message.
02
Shared building, private flats
Triage decides whether a fault belongs to the building or the apartment owner before anyone is sent, so costs land in the right place.
03
Warranty years matter
In a new build, defects go back to the developer. Hausing logs each claim against the warranty period with photos and deadlines.
04
The budget is the residents’ money
The association approves the maintenance plan and the reserve fund. Spend against both is visible, item by item.
A DAY IN THE QUEUE
Five real events, five different routes through the same queue.
08:05
Weekly round, stairwells A-D
The caretaker logs a broken entrance light, graffiti on block C and a stuck mailbox door from the mobile app.
Three orders raised with photos, grouped for one contractor visit.
09:40
Lift stuck between floors, block B
The lift monitoring system raises the alarm and the order opens with the fault code attached.
Lift contractor dispatched on a 1-hour SLA; affected residents notified automatically.
12:15
Water through the ceiling, flat 37
A resident sends a photo. Triage traces the source to a washing machine hose in flat 41, above.
Owner of flat 41 charged; the building pays only for the ceiling inspection.
15:30
Heating substation pressure dropping
The third pressure warning this month, before the first cold week of the season.
Predictive flag adds a substation service to the plan and a note to the reserve fund budget.
18:00
Notice: roof repairs next week
Planned works on block A need scaffolding access and parking restrictions for five days.
Every flat in block A receives the notice; questions come back on the same order.
“If someone is sick or on vacation, emails just linger there. In Hausing, the work continues.”
Alex Talisainen, Head of Warranty and Quality, Kaamos Ehitus
OTHER SECTORS
We’ll show the triage, the cost split and the resident updates against your own data.
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